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Code of Ethics

What is the Napa Auto Care Code of Ethics?

As a NAPA Auto Care Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge:

  • To perform high quality diagnostic and repair service at a fair price using quality Napa parts.
  • To employ ASE certified technicians.
  • To be dedicated to customer satisfaction.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To obtain prior authorization and provide a price estimate for work performed.
  • To provide a system for fair settlement of customer complaints should they occur.
  • To maintain the highest standards of our profession.

Will my new car warranty be voided if I go to an independent shop for repairs?

Absolutely not! Vehicle manufacturers are not allowed to void your vehicle warranty just because aftermarket parts are used on the vehicle or service is obtained through an independent shop. The Magnuson-Moss Warranty Act of 1975 is a federal law that covers your rights in this area.
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